Call Centre PCI Compliance: Explained | How To Get Compliant
As a contact centre manager, you’re probably well aware of the importance of being PCI compliant. PCI compliance is no longer a nice to have – it’s a basic requirement…
Call Centre Forecasting: Explained | How To Predict Staff Needs
Forecasting is one of the most important parts of your job as a call centre manager. However, it’s also one of the most difficult things to get right. Often, there…
10 Tips To Improve Outbound Sales Performance (B2B & B2C)
To make your offer stand out from the crowd, you need to go above and beyond the status quo with your selling efforts. COVID-19 has made the sales environment more…
How To Solve 5 Common Inbound Call Centre Issues
The truth is, despite the rising popularity of social media support and online ticketing platforms, customers still like to pick up the phone to reach your customer service team. (more…)
How To Ask For Donations By Phone: 7 Tips To Improve Wording
For fundraising professionals, writing a donation ask script can be one of the hardest parts of the job. If you get the wording right, you’ll achieve great results, and smash…
5 Cognitive Psychology Hacks For A Winning Call Centre Script
Whether you’re calling fresh records for the first time, or attempting to re-engage previous customers, writing scripts for your team to call off is always a difficult task. (more…)
University Fundraising Strategy – 11 Best Practice Examples
If you lead an alumni engagement team for a college or university, one of your main responsibilities is probably raising money to help support the institution. (more…)
How To Manage Call Centre Acoustics | Reduce Background Noise
Are your agents struggling to overcome background noise in your call centre? (more…)
3 Best Fundraising Scripts (Examples For Cold Calls)
Currently building a script for your telephone fundraising campaign? No matter whether you’re raising money for a charity, a community organisation, or a college/university, having the right messaging is absolutely…
Call Centre Dashboards | Best Practice For Real-Time Analytics
By this point in your contact centre career, you probably know what dashboards are, and how to use them. In fact, you probably spend a good portion of your day…