contactSPACE Blog

contactSPACE Joins Blackbaud Partner Network as a Technology Partner

on 12-Aug-2019 03:46:29

Sydney, NSW (2nd July 2019 ) – contactSPACE, a cloud contact centre software provider, today announced that it has joined the Blackbaud Partner Network as a Blackbaud Technology Partner. With…

Call Centre Process Improvement – Strategies/Ideas To Lift Efficiency

Tom Paton

on 27-May-2019 09:44:40

Doing the same things you’re already doing – but more efficiently. Sounds easy, right? (more…)

Not For Profit Marketing: Examples And Ideas To Build Your Brand

Tom Paton

on 18-Mar-2019 08:45:46

For-profit organisations are reaping the rewards of inbound and outbound marketing. So how can you do the same as a not-for-profit? (more…)

Call Centre Recruitment Tips & Tricks – Get The Perfect Agents

Tom Paton

on 18-Mar-2019 07:51:33

Finding the right people for your call centre can prove daunting, especially if you’ve just been tasked with hiring replacements on short notice. (more…)

Call Centre Occupancy Rate & Excel Formula | Occupancy Explained

Tom Paton

on 11-Feb-2019 09:26:48

Occupancy is an incredibly important contact centre metric. Dead time, when agents aren’t making, previewing, or wrapping calls, can get incredibly expensive. Minimising it can be one of the most…

11 Examples Of Customer Experience Strategy Best Practice

Tom Paton

on 17-Jan-2019 07:34:58

It’s all well and good to want to have an awesome customer experience (CX). But as you’ve probably realised by now, you’ve got to actually have strategies in place which…

14 Essential Call Centre Skills For Agents – What To Look For

Tom Paton

on 17-Jan-2019 06:25:33

What makes a perfect contact centre agent? (more…)

Outbound Marketing: 5 Secrets/Strategies To Maximise ROI

Tom Paton

on 14-Jan-2019 10:46:07

Outbound marketinghas had its name dragged through the mud for quite a while now. HubSpot has stated that marketers should spend as little as 10% of their time on outbound…

Call centre manager helping a team member.

Call Centre Training Guide: Tips & Techniques To Get The Best Results

Tom Paton

on 14-Jan-2019 09:56:44

Being an effective trainer is probably the closest thing you can have to a superpower as a contact centre manager. (more…)

Virtual Call Centres: Pros & Cons & How To Achieve Awesome Results

Tom Paton

on 10-Dec-2018 06:33:27

COVID-19 UPDATE Many call centres are now transitioning to a work-from-home model as a matter of urgency in light of the Coronavirus crisis. Here at contactSPACE, we’ve helped a number…

Blog

contactSPACE Joins Blackbaud Partner Network as a Technology Partner

Call Centre Process Improvement – Strategies/Ideas To Lift Efficiency

Not For Profit Marketing: Examples And Ideas To Build Your Brand

Call Centre Recruitment Tips & Tricks – Get The Perfect Agents

Call Centre Occupancy Rate & Excel Formula | Occupancy Explained

11 Examples Of Customer Experience Strategy Best Practice

14 Essential Call Centre Skills For Agents – What To Look For

Outbound Marketing: 5 Secrets/Strategies To Maximise ROI

Call Centre Training Guide: Tips & Techniques To Get The Best Results

Virtual Call Centres: Pros & Cons & How To Achieve Awesome Results

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