Why is Performance Measurement critical to better Customer Experience (CX)?
The importance of Customer Experience With the primary focus of many organisations being the delivery of an outstanding Customer Experience (CX), it’s critical that contact centres can manage performance and…
Cost of Failure, Cost of Success
Contact centre managers and inside sales teams are constantly chasing efficiency and productivity gains, and often the holy grail of calling strategy is being able to determine the optimum time to call…
Fundraising for Charities
Many charities are not able to gain sufficient funding from government or business to support their overheads. Fundraising for Charities is a necessity and one that isn’t as easy as…