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Need to make outbound contact using another communications platform? Check out our outbound plugins and APIs at 4outbound.com.

5 Skills-Based Routing Secrets – Call Allocation Explained

on 05-Nov-2018 10:06:14

Assigning the perfect agent to each and every call. Sounds great right? (more…)

on 13-Sep-2018 12:28:42

Measuring thousands of metrics is all well and good. But what’s the best way to use them to analyse your call centre performance? (more…)

on 11-Sep-2018 05:04:53

Scripts have been used in call centres for decades now, for very good reason. (more…)

on 09-Jan-2018 05:40:13

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on 07-Dec-2017 08:01:56

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on 31-Aug-2017 08:18:56

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