Case Studies

“Without contactSPACE, we wouldn’t be where we are today, most definitely, and we wouldn’t have been able to grow so quickly…”

– Scott Bailey, Operations Manager @ ASTIA

Sliqpay logo.

Sliqpay

Discover how Sliqpay use contactSPACE to automate complex collections and customer service workflows.

BLENDED | FINANCIAL SERVICES

Leading University

Learn how this university’s alumni engagement team achieved a 158% increase in conversion rates, and a 189% higher average gift, with the flexibility of contactSPACE.

OUTBOUND | ALUMNI ENGAGEMENT

Oxfam New Zealand

Find out how Oxfam New Zealand use contactSPACE to build intelligent contact strategies, helping the team achieve better supporter engagement outcomes.

OUTBOUND | SUPPORTER ENGAGEMENT

ASTIA logo.

ASTIA

Discover how we enable ASTIA, a leading contact centre outsourcer, to deliver awesome results for their clients.

OUTBOUND | OUTSOURCING

Pro:Direct Sport logo.

Pro:Direct Sport

Discover how Pro:Direct Sport, a European sporting goods retailer, use contactSPACE to deliver quality customer care over phone, email, and live chat.

INBOUND | CUSTOMER SUPPORT

Amnesty UK logo.

Amnesty International UK

Learn how we help Amnesty International UK, a world leader in the fight for human rights, deliver incredible telefundraising results.

OUTBOUND | FUNDRAISING

Givetel logo.

GiveTel

GiveTel work in partnership with a wide range of not-for-profit organisations, including World Animal Protection, Doctors Without Borders, Greenpeace, WWF Australia, Make A Wish and The Smith Family.

OUTBOUND | FUNDRAISING

WWF-Australia

Find out how we help WWF-Australia, one of the world’s leading wilderness preservation NGOs, increase levels of regular giving.

INBOUND | SUPPORTER CARE

Leading University

Discover how a top Australian university tripled their average donation amount and cut alumni engagement expenditure by 22% – with contactSPACE.

OUTBOUND | ALUMNI ENGAGEMENT

Environmental NGO

Find out how we help a leading worldwide environmental NGO create the perfect marketing and sales funnel.

OUTBOUND | FUNDRAISING

CES logo.

CES

Responsible for servicing the Queensland container refund scheme, CES turned to contactSPACE to help their inbound team deliver the right response to each inquiry, every single time.

INBOUND | CUSTOMER SUPPORT

Public Outreach logo.

Public Outreach

Discover how we help Public Outreach manage massive complexity to help their clients achieve better outcomes.

OUTBOUND | FUNDRAISING

Skills Certified logo.

Skills Certified

Learn how Skills Certified Australia harnessed our cutting-edge cloud contact centre technology to gain a competitive advantage in their industry.

OUTBOUND | RPL

ALI Group

Learn how ALI Group uses contactSPACE to acquire and convert customer insights into sales.

BLENDED | FINANCIAL SERVICES

SunDoctors

Read how SunDoctors increased their call rates by a whopping 80%! contactSPACE is helping SunDoctors have better conversations with their skin cancer patients, resulting in earlier diagnoses.

BLENDED | CUSTOMER SERVICE

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Fully Remote BPO

Discover how a leading Australian business process outsourcer achieves awesome results using contactSPACE and a fully-remote contact centre team.

OUTBOUND | FUNDRAISING

Strike Force Sales

Discover how the team at Strike Force Sales use contactSPACE to achieve awesome outcomes for their clients in B2B lead gen, event support, and appointment setting.

OUTBOUND | SALES

MonDial logo.

MonDial

MonDial offers a range of telephone fundraising services. Read about some of the implementation challenges we met head on.

OUTBOUND | FUNDRAISING

Want to see if contactSPACE can help your team achieve better business outcomes?

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